NEC is one of the world's largest telecommunication suppliers with a dominant position in many international markets. Millions of customers worldwide insist on NEC solutions in both traditional and LAN based IP telephony.

NEC Infrontia was seeking value added products for its Enterprise IP Telephony Solution known as NEC Aspire. It aimed to develop a suite of products to enhance the basic features of Aspire. Adding such enhancements would enable the users to efficiently monitor calls and perform other actions, according to the rights and permissions granted to each user category.

These products were proposed in order to provide better services and added functionality to the businesses and organisations that use NEC Aspire. The products would also help businesses to merge their voice and data networks and enjoy the advantages of IP telephony.

NEC entered to a long-term relationship with Title Developments with a comprehensive plan of product development, testing and technical support.

The objective was to develop and test modules that could be integrated into NEC Aspire in order to provide the functions NEC required. This include efficient Agent Status and call monitoring that would let managers deploy resources effectively and improve their Grade of Service.

Title Developments with their experience of developing IP Telephony, using Delphi and MS SQL Server, could offer a comprehensive solution covering Product Analysis, Design, Development, Testing, Documentation, and Support.

The products provided by Title Developments are designate to bring maximum benefits to Aspire in delivering voice and data handling services.

A wide range of functions have been added to NEC Aspire that not only provide better call monitoring but also manages agent data efficiently so that the caller does not have to wait in queues for so long.

This scalable solution can be customized to suit the requirements of single sites with limited users to multi-site users.

Products delivered by Title Developments are compatible with Aspire; they can be deployed to suit the requirements of existing customers and can be enhanced as their IP requirements mature.