Arc Solutions focuses mainly on research & development in the area of communications. Much recent work has aimed at hanging the cost of Call Centre Technology within the reach of companies who could not previously have afforded it. They can thus use the strengths of Information Technology to improve their business performance and efficiency.

Arc Solutions wanted a reliable and technologically sound solution to help its clients increase business efficiency, responsiveness and competitiveness.

It focuses on bringing the rich features associated with traditional telephone systems to converged networks, using CT technology in order to provide improved and sophisticated functionality and obtain a larger share in the market.

In order to acquire the target share of the market and to meet the challenges of making the most of a powerful voice and data infrastructure, Arc Solutions required a pool of experienced Software Engineers and Support Personnel to keep their Call Centre Product a leading one in European and North American IP Telephony Market.

Title Developments, having a vast experience of developing IP Telephony Products, were the first choice of Arc Solutions. This was because Arc Solutions has clients from a broad spectrum of services like health, engineering, communication and marketing, and Title Developments could offer its services to develop and implement end-to-end IT solutions for such businesses.

Title Developments offered a comprehensive solution covering Product Analysis, Design, Development, Testing, Documentation, and Technical Support. Using advanced features of MS SQL Server, Delphi and IP Telephony, we provided a fully functional and technically advanced range of products helping Arc Solutions to concentrate on its core business. The 24X7 technical support services of Title Developments minimised the liabilities of Arc Solutions and reduced operation costs as well.

The current Arc portfolio of products represents the very best in telephone functionality and is unquestionably at forefront of the technology, making Title Developments a vital part of Arc’s success.

Its ever-expanding customer base only goes to prove that users value a mature product set. The Products are designed to fit around the way a business works; they are scalable, easy to use and capable of integration with other systems.