Omega IP focuses on IP Communications and aims to develop complementary products for leading IP Telephony systems.

Its main objective is to develop open-standards applications, ranging from voice mail to voice recording and voice-activated dialling systems, to enhance value and reduce costs.

Omega IP had designed a suite of voice applications for Call Centres. The problem was that the product was not completely developed. Therefore, it was very challenging and tedious to figure out the working of an incomplete Product and continue with the tasks to be performed.

The company also needed to improve the existing functionality for peak performance and user-friendliness.

Since the product did not provide complete functionality at this stage, the task required a complete understanding of IP telephony standards, platforms and applications. An analyst from Title Developments had to visit Omega IP, U.K., to completely analyse the Product.

Transferring the entire domain knowledge to the software personnel in Title Developments was a great challenge to be faced. To make it possible, the task had to be divided into phases in order to make the study and modification of the product’s design as efficient as possible by Omega.

The Software Development Process was being closely monitored through project reporting and on-site visits, therefore, all actions, leading to the solution, had to be taken efficiently and effectively.

Omega IP had requirements for Product Design, Technical Documentation, Software Development, Testing, and User Documentation. Title Developments provided a dedicated number of people having expertise in .Net, MS SQL Server and IP Telephony. Omega IP was benefited from all the services we provide.

The Functional and Technical Specifications were defined and understood to verify and control the Product enhancements.

The products were updated for effortless and immediate, yet effective installation and deployment, thus reducing cost of initial setup and support. User documentation was ready with the final delivery of the Products.

A comprehensive package of Product Analysis, Design, Development, Testing, and Documentation helped Omega IP to get the maximum benefit from Outsourcing.

Today Omega IP enjoys a productive relationship with Title Developments, ensuring quick and reliable application development and enhancement packages.